Cookie Policy
Version January 2026
The Rubenshuis is part of the city of Antwerp. The city of Antwerp places great importance on the protection of your personal data. In this policy, you will find more information about the cookies used by us.
The city of Antwerp is responsible for collecting and using (processing) your personal data as described and explained in this policy. We only process personal data and allow processing of personal data if it is necessary to perform our tasks. We always process the data in accordance with the provisions of the General Data Protection Regulation (GDPR), and with the provisions of federal and Flemish regulations on the protection of individuals with regard to the processing of personal data.
Contact Information
City of Antwerp
Grote Markt 1
2000 Antwerp
Belgium
Company number: 0207.500.123
Email: info@antwerpen.be
Tel: +32 3 22 11 333
If you have any further questions about the processing of your personal data via cookies, you can contact our data protection officer at the email address informatieveiligheid@antwerpen.be.
Cookies are small text files that websites store on your computer or mobile device. These cookies are used to make websites function better, improve the user experience, and/or display targeted advertisements.
When you use our website, we place the following cookies. If you manually delete your cookies, the duration stated in the table will expire.
First-party cookies are cookies that the city of Antwerp manages and are specific to the visited or used online service of the city of Antwerp.
Third-party cookies are cookies managed and placed by a third party. This happens during your visit or use of an online service of the city of Antwerp.
Essential cookies
Essential cookies are cookies that ensure all parts of the website work properly. You cannot allow or refuse these.
| Cookie | Type | Duration | Description |
| AOS | First party | session |
AOS or the Antwerp Operating System places session-based cookies on your computer allowing users returning to antwerpen.be to be identified, increasing usability by keeping users logged in and not requiring re-login per app (Single Sign On).
|
| eidToken | First party | 30 minutes |
The eidToken places session-bound cookies on your computer allowing users returning to antwerpen.be to be identified, increasing usability and ensuring that the user does not have to re-enter certain data.
|
| authsessionid | First party | 8 hours |
This cookie identifies the user on the current webpage. The duration is extended if you remain active on the site.
|
| dgp.auth.ssoKey | First party | 1 year |
dgp.auth.ssoKey places cookies on your computer to remember your last login choice or the last chosen authentication method.
|
| cookieconsent_prod | First party | 1 year |
This cookie keeps track of your cookie preferences.
|
Analytical cookies
Analytical cookies measure website visits. These data allow us to improve the structure, navigation, and content of our website.
| Cookie | Type | Duration | Description | ||||||
| Google analytics | Third party | 1 minute to 2 year |
[i18n] cookies.analytics.cookies.description_ga
|
Marketing cookies
You must enable marketing cookies to view content on the website sourced from third parties like YouTube or Soundcloud.
| Cookie | Type | Duration | Description | ||||||
| Youtube | Third party | session - 6 months |
Through the YouTube service, you can view videos we post on {site}}. YouTube may set one or more cookies on your computer to track your browsing behavior and suggest relevant videos. These cookies are set by YouTube and are necessary for using this functionality.
| ||||||
| Soundcloud sc_anonymous_id | Third party | 10 year |
The Soundcloud service offers original audio fragments. {site} also uses this service. Soundcloud places cookies on your computer to improve user experience. This cookie is set by Soundcloud and is necessary for using this functionality.
| ||||||
| Spotify | Third party | 1 day - 1 year |
You can use the Spotify service to listen to audio we post on {site}. Spotify may place one or more cookies to record user interaction and preferences in the context of audio content. This can be used for statistics and marketing purposes. These cookies are placed by Spotify and are necessary to use this functionality.
|
For essential cookies, you cannot give or withdraw your consent because these cookies are necessary for the functioning of our website.
For non-essential cookies, you can give or withdraw your consent by adjusting the slider bars in the cookie banner. You can also delete stored cookies in your browser. More information on how to do this can be found on the websites of the browser manufacturers:
Your data is primarily processed internally by our employees.
It is possible that we may engage third parties for certain specific services, who process your data. We provide your data to these processors so that they can provide the service in question. We exercise control over this at all times. Below is an overview of the processors we engage with.
We don't transfer your data to countries outside the European Union or international organizations. These are countries or organizations located outside the territory of the European Economic Area (European Union + Iceland, Norway, and Liechtenstein).
According to the GDPR, we may only retain your personal data for the period necessary to provide certain services. Therefore, we retain your data for as long as you use our website. After that, we retain your data as indicated in the table above. After this period, your data will be deleted unless it is of historical, cultural, or general interest.
We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.
When we collect and use your personal data, you have the right to access, correct, erase, transfer, restrict, and object to the processing of your personal data.
If you wish to exercise your rights, you can contact us at info@antwerpen.be. You may be asked to provide an identity document so that we can verify that you are the individual in question, and we do not disclose your personal data to the wrong person.
If you disagree with the way we process your personal data, you can contact our data protection officer at informatieveiligheid@antwerpen.be.
If you are not satisfied after your request or complaint has been handled, you can lodge a complaint with the relevant data protection authority. You can contact either the Flemish Supervisory Commission or the Data Protection Authority for this purpose.
Flemish Supervisory Commission
Koning Albert II Laan 15
1210 Brussels
Tel. 02 553 20 85
Drukpersstraat 35
1000 Brussels
Tel. 02/274.48.00
Fax 02/274.48.35
If you have any questions regarding the processing of your personal data as described in this statement, you can always contact our data protection officer via informatieveiligheid@antwerpen.be.
