Terms and Conditions & Privacy Policy

This website is managed by the city of Antwerp, with the aim of offering and selling tickets and/or related services granting access to museums, cultural, and meeting centers of the city of Antwerp. 

By purchasing a ticket, you agree to the terms and conditions of the city of Antwerp as outlined below. 

These terms and conditions also apply to orders placed and/or confirmed by phone, in writing, or via email. 

Tickets and Orders 

• The person making the purchase is considered the sole buyer (hereinafter 'customer'). Only the customer is bound to payment. 
• Unless otherwise indicated, the prices listed include VAT and any applicable taxes. These are always the responsibility of the customer. All fixed costs and services charged to the buyer are included in the price, which the customer is aware of before placing an order. 
• Tickets are booked upon submission of the registration form. Each booking is only finalized upon receipt of payment of the amount due. 
• Tickets are digitally sent after receipt of payment and can be paid by debit or credit card. The city of Antwerp reserves the right to allocate seats and send tickets at a later date for organizational reasons, but no later than 5 days before the date of the booked event. The customer is responsible for providing the correct contact information. Failure to do so will result in the customer not being entitled to a (full or partial) refund. 
• The customer must strictly adhere to the date and start time stated on the ticket. 
• Tickets always remain in the name of the original customer and may not be resold to third parties or transferred to third parties in a commercial relationship. The customer must comply with the "Act concerning the sale of admission tickets to events" of July 30, 2013. The city of Antwerp reserves the right to declare resold tickets invalid. The holder may be denied access to the venue or event. Neither the original buyer nor any subsequent buyer can claim any compensation. 
• Access will only be granted upon presentation of a non-validated, valid ticket. 

Cancellation or Rescheduling 

• Tickets are not exchangeable or refundable. Only if the event cannot take place due to organizational or technical reasons, tickets will be refunded or exchanged for tickets for a new date. 
• There is no right of withdrawal, and the customer does not have the right to cancel the purchase, in accordance with article VI.53,12° of the Economic Law Code. 

Ownership Rights 

The products offered by the city of Antwerp and the texts contained therein, the database of provided data, the page layout, and the photos and illustrations are subject to intellectual property rights of the city of Antwerp and remain its exclusive property. Any distribution, reproduction, sale, or other exploitation of these works, regardless of the manner or form thereof, with or without profit, is strictly prohibited without express prior written consent. 

Your personal data provided will be processed by the city of Antwerp, Grote Markt 1, 2000 Antwerp. 

Purpose of Processing 

Your personal data and email address are used to facilitate the purchase of your ticket. Other data is optionally requested. If you wish, you can indicate to receive targeted information about matters related to your purchase. To optimize the quality of our services, you can specify that we may contact you for an anonymous survey. 

The processing is necessary for the performance of a contract to which you are a party, or to take measures at your request before concluding a contract; 

Disclosure to Other Parties 

The city of Antwerp shares personal data with processor GANTNER, Ter Waarde 50/4A, 8900 Ypres. GANTNER, on behalf of the city of Antwerp, provides hosting, data backups, and technical support and services for the webshop. 

Retention Period 

Your personal data is processed and stored for as long as necessary for the purpose for which it was collected. Your data will be kept for 10 years by the city of Antwerp. 

After the retention period, your personal data will be erased by the city of Antwerp. 

Your Rights 

Pursuant to REGULATION (EU) 2016/679 of April 27, 2016, the General Data Protection Regulation, you have the right of access, rectification, and, where applicable, erasure of your data. To exercise these rights, please contact informatieveiligheid@antwerpen.be 

You also have the right to lodge a complaint with the supervisory authorities if you believe that your data is being processed incorrectly. 

You can contact the Flemish Supervisory Commission or the Data Protection Authority for this purpose. 

Flemish Supervisory Commission 

 Koning Albert II Laan 15 

1210 Brussels 

Belgium 

Tel. 02 553 20 85 

contact@toezichtcommissie.be 

Data Protection Authority 

Rue de la Presse 35 

1000 BRUSSELS 

Tel. 02/274.48.00 

Fax. 02/274.48.35 

contact@apd-gba.be 

If you have any questions about the processing of your personal data as described in this statement, you can always contact our data protection officer via informatieveiligheid@antwerpen.be. 

Final Provisions 

• The city of Antwerp reserves the right to modify these terms and conditions and the content of its website at any time, and without prior notice. The changes will become effective from the moment they appear on the website, unless otherwise specified. 
• The city of Antwerp is not liable for any technical malfunction or downtime of the website. 
• The relationship between the customer and the city of Antwerp shall be governed solely by Belgian law. Any disputes shall be submitted to the competent Courts of Antwerp. Parties expressly accept electronic means (email, fax, etc.) as evidence in their mutual relations.