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Museum visit during corona

You can now visit the Rubens House again. Discover Rubens’ life and work and enjoy his imposing city palace with its garden and portico. The health and safety of our visitors and our staff is paramount, so we will ensure safe surroundings for your visit. We also ask you to take a number of measures into account. We look forward to seeing you very soon!

Measures

These measures apply before your visit

These measures apply during your visit

  • Wearing a face mask is recommended. This does not apply to children under 12 or to people who cannot wear a face mask for medical reasons.
  • Respect the time slot stated on your ticket. Visitors spend an average of 90 minutes at the house, but you can set your own pace.
  • Try not to use the lockers or to bring unnecessary coats and (large) bags and backpacks.
  • Follow the indicated route and the guidelines provided by our staff.
  • Visitors coming down staircases always have priority.
  • There are certain points on the route where visitors will cross each other’s paths. Please be courteous.
  • The museum is following a stringent hygiene plan. Please give our staff the space and time they need to clean door handles, bannisters, smooth surfaces, toilets, etc. properly.
  • Electronic payments only are accepted in the shop. It is not possible to pay with cash.
  • Disinfectant hand gel is provided free of charge.

​​What can you do to protect yourself and others?

  • Stay home if you are sick.
  • Observe social-distancing rules and keep an adequate distance between yourself, museum staff and other visitors.
  • Respect the instructions on coughing and sneezing.
  • Wash your hands frequently with soap and water.
  • Limit your physical social contacts.
  • Wear a face mask on public transport and at busy public locations.

The following are temporarily not permitted      

  • Group visits
  • Borrowing audio guides
  • Room hire
  • Events and group activities such as tours, lectures and concerts.

You can read here about all the measures the City of Antwerp is taking to slow down the spread of the coronavirus.

 

Tickets

Only visitors with a valid e-ticket will be admitted to the museum. Visitors entitled to free entry should also book their ticket using this system. 

Buy your ticket here

Tickets will only be reimbursed or exchanged if your visit is cancelled by the museum. (e.g. due to corona-related closure of the museum).

Time slots

The museum is limiting the number of visitors to a strict minimum and is working with time slots. Please respect the time slot stated on your ticket. Visitors spend an average of 90 minutes at the house, but you can set your own pace.

Admission from 1 September 2021 onwards

€12

  • Visitors aged 26 and above

€8

  • Visitors aged 18–25
  • Groups of 12 people or more
  • When the museum is not fully accessible for people with physical disabilities
  • A Card (A-kaart) holders

Free of charge

  • Visitors aged under 18
  • Antwerp residents with an A Card on the first Tuesday of each month
  • Holders of a preferential rate (kansentarief) A Card 
  • UitPAS holders belonging to the Preferential Category (VT)
  • Museum Pass holders
  • Antwerp City Card holders
  • ICOM (International Council of Museums) card holders
  • School groups accompanied by a teacher
  • Companions of disabled visitors

For the time being, the following are not available: combined ticket with a visit to Museum Mayer van den Bergh

Need help booking your ticket?

Formulas

Museum Pass

Visit all participating Belgian museums free of charge for a year.

  • € 59

Buy your Museum Pass here

You can find more information (Dutch and French) at www.museumpassmusees.be/nl

Antwerp City Card

The Antwerp City Card is your key to discovering everything Antwerp has to offer for 24, 48 or 72 hours. It provides you with free access to all the city’s museums, including the Rubens House. The card costs 27, 35 or 40 euros respectively and is available from the Antwerp Tourism office (‘Toerisme Antwerpen & Congres’).

 

Conditions of sale

  • Order your ticket online.
  • You can pay with Bancontact/Mister Cash, Maestro, MasterCard and VISA.
  • After payment, you will receive a confirmation email with your e-ticket(s) attached. Check your junk mail folder. Tickets will be sent from noreply@antwerpen.be.
  • Have you not received your e-tickets and want to visit the museum soon? Please give us a call: +32 3 201 15 55. We will be happy to help.
  • In certain exceptional cases, it may take up to 48 hours for the payment to be confirmed by your bank. You will then receive the e-tickets in your mailbox later.
  • Please present your e-ticket (≠ confirmation email) together with your discount proof, such as: identity card, museum pass, A-card, teacher's card, voucher, etc.  If there is any doubt about the validity of your ticket, you will not be allowed to visit the museum.
  • Tickets may not be resold.
  • Tickets will only be refunded or exchanged if your visit is cancelled by the museum (e.g. closure of museum due to corona).
  • Lost your tickets? Please contact us: rubenshuis@antwerpen.be, +32 3 201 15 55.
  • Please respect the arrival time. This will ensure a safe visit to the museum.

 

Practical information

Where

Rubens House
Wapper 9-11
2000 Antwerp
tel. +32 3 201 15 55
fax +32 3 227 36 92
rubenshuis@antwerpen.be

Plan your route with Google Maps

Opening times

Open

The Rubens House is open from Tuesday to Sunday: 10 a.m.–5 p.m. Last entry at 4 p.m.

Closed

The museum is closed on Mondays, except for Easter Monday and Whit Monday. The museum is also closed on the following public holidays:

  • 1 January
  • 1 May
  • Assumption
  • 1 November
  • 25 December

Accessibility

Plan your route with Google Maps

By train

Antwerp Central Station

By tram, pre-metro, bus or Water Bus

The museum is easily accessible by public transport. The various travel options can be found on the websites of De Lijn or De Waterbus

By Velo bike share

Rental station 23 Rubens House. More info at www.velo-antwerpen.be

By car

Follow the ‘P-route’ towards the city centre. Car parks: Oudaen (Oudaen), Arenberg (Oude Vaartplaats), Horta (Hopland), Lombardia (Lombardenvest), Scheldekaai Noord (Jordaenskaai).

Please note: Antwerp is a Low-Emission Zone. You can find more information at www.slimnaarantwerpen.be/LEZ.

Baggage

Try not to use the lockers or to bring unnecessary coats and (large) bags and backpacks. There are lockers in the Rubens House ticket pavilion, where you can leave coats, handbags and small backpacks. You can take your coat and handbag with you into the museum. Backpacks and handbags larger than A4 size must, however, be left in the lockers for security reasons. Umbrellas are placed in the umbrella holder at the museum entrance at your own risk.

No lockers are available, unfortunately, for large backpacks, suitcases, trolleys and other luggage or for large objects like baby buggies and folding bikes. You will be refused admission if you try to enter the museum with bags larger than A4 size.

Accessibility

The Rubens House is a historic building without a lift. Consequently, only the ground floor and garden are accessible to wheelchair users. Museum staff will be happy to assist wheelchair users if necessary.

Please note: the adapted toilet for wheelchair users is located in the adjoining cafeteria and is not accessible for the time being! The nearest toilet for wheelchair users is located at the Stadsfeestzaal (Municipal Reception Hall) at 78 Meir (200 metres from the museum).

Baby buggies and strollers are not admitted because of the narrow passageways in the museum. You can leave them with the door staff at the beginning of the visit.

 

Audio tour or booklet

We will ensure safe surroundings during your visit. For that reason, we ask you wherever possible to download your audio tour or visitor’s guide to your phone in advance.

Don’t have a smartphone? In that case, you will be given a visitor’s guide at the museum. It has not been used by previous visitors and will not be reused when you are finished with it.

Audio tour: The master lives

Download the Antwerp Museum App and choose the tour ‘The master lives’.

Exhibition booklet: Rubens House. The highlights